The NeuroZen 60-day guarantee
Ear health is a patient game, so you get a patient guarantee. Try NeuroZen for a full 60 days. If you are not happy, contact us for a refund of your purchase price. No lectures, no maze.
How the guarantee works
Every NeuroZen order placed through this authorized portal is covered for 60 days from the date your order is delivered. The guarantee applies even if you have opened and used the bottles, because the only way to know if NeuroZen works for you is to actually take it. You can request a refund whether you bought a single starter pack or a six-bottle bundle.
Request a refund in four steps
We confirm and guide you
Our team replies within one business day with a simple return address and any details you need. No long forms.
Send back what is left
Return your bottles, used or unused, using the instructions we provide. We recommend a tracked method.
Get your refund
Once received, we process your refund to the original payment method, typically within 3 to 5 business days.
The fine print, in plain English
- The guarantee covers the product purchase price. Original shipping fees and any return postage are not refunded.
- It applies to purchases made through neurozenofficial.com. We cannot refund orders from unauthorized marketplace sellers, which is another reason to buy verified.
- One guarantee claim per customer or household keeps the policy fair for everyone.
- Refund timing after we receive your return depends on your bank, but our side is handled within 3 to 5 business days.
For complete terms, see our refund policy. Questions are welcome any time through the contact page.